Something wrong with your order? Fourthwall has you covered when there's a verified fulfillment or quality issue.
Most Farzy merch is made to order, so the policy depends on whether there is a verified problem with the product or fulfillment.
COVERED
NOT NORMALLY COVERED
THE SIZE QUESTION
If you ordered a Medium and received the Medium you ordered, Fourthwall generally cannot exchange it simply for a preferred size because the item was made to order.
But if you ordered a Medium and received a different size, that's a fulfillment issue. Contact Fourthwall and let them investigate.
Report quality or damage problems within 30 days of delivery. Clear photos are required for quality claims. Fourthwall covers return shipping for defective items and coordinates the replacement or refund.
Use the Fourthwall order-support flow with your order number.
Show the damage, defect, or incorrect item clearly.
If approved, a replacement ships at no extra cost. Refunds can be issued up to 90 days after order placement.
LOST PACKAGES
A replacement may become eligible after 2 weeks with no tracking updates, once Fourthwall confirms the shipment is lost.
A replacement may become eligible after 3 weeks with no tracking updates, once the shipment is confirmed lost.
These are not automatic guarantees. Fourthwall Support must investigate and confirm the lost-shipment issue. Contact them with your order number to start the process.
FOURTHWALL SUPPORT
Don't worry about tracking down Farzy. Fourthwall's support team handles merchandise order issues directly — average reply time is 12 hours or less.